IT Services

ITSSG is an affiliate IT service offered to each of our properties that seeks to enhance processes both on- and off-site to streamline communication and practices.

IT Services

Technology Implementation

Automated Reporting

Hardware Management

Communication Enablement

Smart Home Implementation/Management

Systems Training

What Makes Us Different?

IT Support Solutions Group is an affiliated IT service provider that works to enhance processes for the RMR Residential portfolio, and streamlines communication and practices for our customers.

As new technologies take hold and advance how we operate, our robust implementation and change management processes can enable efficient and effective deployments for customers.

Service Efficiencies

Through our ticketing system, our team seek to address client needs in an average of 2 to 4 hours, which is a reduction by as much as 30% in average industry wait times. A byproduct of this system has been a knowledgebase of common issues for self-service capabilities.

National Scale

Our team maintains relationships with national vendors and highly rated technology solutions and services in hopes of delivering IT capabilities at better-than-market values, seeking to increase operational efficiencies and reduce costs.

Full Ecosystem

From full-stack solutions for each property in the RMR Residential portfolio to online portals, community amenities, and smart-home features for residents, RMR Residential’s IT team provides a full tech ecosystem that is designed to drive optimizations for on-site staff and resident experiences.

December 2023

The RMR Group Completes Acquisition of RMR Residential Multifamily Platform

Accretive Transaction Expands RMR’s Expertise and Private Capital AUM

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December 2023

ARIUM Wins Second Marketing Award for its 2022 Brand Campaign

The Multi-Housing News Award Comes of the Heels of an Award from the American Marketing Association’s Atlanta Chapter

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August 2023

ARIUM Recognized as a Finalist in the 2023 Content Marketing Awards

For the second time this year, ARIUM’s 2022 brand campaign receives recognition from a highly regarded industry association.

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July 2023

The RMR Group to Acquire CARROLL Multifamily Platform

Transaction Adds Vertically Integrated Multifamily Platform with Approximately $7 Billion in AUM and Over 28,000 Units Across Sun Belt Markets

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June 2023

RMR Residential Wins Best Social Initiative: Portfolio Company Award from Private Equity Wire

This recognition from Private Equity Wire reflects RMR Residential’s commitment to prioritize – and enhance – its societal and sustainable impact.

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May 2023

Four RMR Residential Leaders Named 2023 Women of Influence by GlobeSt.

Each honoree will be recognized, along with other female trailblazers in CRE, at the in-person awards ceremony in Lake Tahoe, CA.

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