PANDEMIC PAIN: Dealing With Packages

COVID-19 has buried apartment operators under a mountain of deliveries. Scott Gilpatrick, VP of Operations, shares how RMR Residential is sorting through the clutter.


“Having packages delivered directly to the leasing offices is no longer a viable option due to the volumes we’re receiving,” says Scott Gilpatrick, Vice President of Operations at Atlanta, Ga.-based RMR Residential which operates 30,000 apartments. “We’ve been repurposing amenity spaces as package rooms.”

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